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KMID : 1023420150150020113
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Journal of Dental Hygiene Science
2015 Volume.15 No. 2 p.113 ~ p.118
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A Study on Factors Affecting Emotional Labor of Clinical Dental Hygienists
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Lee Myeong-Ju
Kim Young-Nam
Lee So-Young
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Abstract
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This study was conducted to develop a plan for emotional labor of clinical dental hygienists by understanding the factors affecting their emotional labor. Self-administered questionnaires were distributed to 293 dental hygienists who worked in dental hospitals and clinics located in Busan and Gyeongsangnam-do from June to September in 2013. The questionnaire items used in this study consisted of 5 items of general characteristics, 2 items of characteristics related to turnover, and 9 items of emotional labor. t-test, ANOVA, and multiple regression analysis were performed using the SPSS Statistics ver. 17.0 for Windows program for data analysis. The average level of the study subjects was 69.85±12.82. With regard to the emotional labor according to the general characteristics, the frequency of emotional expressions (p＜0.037) showed significant differences in the marital status. The workplace showed significant differences in the frequency of emotional expressions (p＜0.001), attentiveness of emotional expressions (p＜0.002), emotional dissonance (p＜0.032), and total (p＜0.001). The turnover intentions showed significant differences in the frequency of emotional expressions (p＜0.001), attentiveness of emotional expressions (p＜0.001), emotional dissonance (p＜0.001), and total (p＜ 0.001). As a factor affecting emotional labor, turnover intention (p＜0.001) and workplace (p＜0001) had an effect on emotional labor. The results showed that turnover intention and workplace were associated with the emotional labor of dental hygienists. There is a need to develop an emotional education program to make it possible to effectively manage emotional labor of dental hygienists for providing high-quality medical services of dental institutions.
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KEYWORD
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Clinical dental hygienists , Emotional labor
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